Customer Service Representative Specialist

3 days ago


Englewood, Colorado, United States Recovery Monitoring Solutions LLC Full time
Job Overview

We are seeking a highly motivated Customer Service Representative to join our team at Recovery Monitoring Solutions LLC. This role is perfect for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.

The ideal candidate will have excellent communication skills, be able to multitask, and work well under pressure. As a Customer Service Representative, you will be responsible for administering drug testing, installing and managing electronic monitoring devices, and providing customer support to clients and agencies served.

Key Responsibilities:

  • Operate the front desk efficiently and coordinate all aspects of new client file setup.
  • Ensure client compliance with alcohol and drug screenings, administer drug and alcohol testing determined by client's program.
  • Collect client payment for services based on program requirements.
  • Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties.
  • Schedule installation appointments for all new referrals and maintenance appointments.
  • Manage daily communication and equipment alerts and maintenance items.
  • Deliver participant completion, non-compliance, and payment reports to appropriate supervising agencies.

Requirements:

  • 6 months of customer service experience.
  • Clean Background.
  • Some travel may be required.

What We Offer:

  • $500.00 Hiring Bonus to new employees after 90 days.
  • Position located in our Centennial, CO location.
  • A competitive salary package including medical, dental, vision, 401K, short term disability, long term disability, and basic life insurance.


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