Customer Service Representative

22 hours ago

Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lancaster General. As a Customer Service Representative, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and their families.

Key Responsibilities
  • Patient Scheduling: Coordinate and schedule patient appointments, ensuring accurate and timely scheduling.
  • Registration and Insurance Verification: Verify patient information, insurance coverage, and account details to ensure accurate billing and payment.
  • Ordering and Coordination of Services: Order tests and coordinate services as needed, ensuring timely and accurate completion.
  • Communication and Customer Service: Provide exceptional customer service, responding to patient inquiries and resolving issues in a professional and courteous manner.
  • Documentation and Compliance: Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One year of clerical, customer service, or administrative support experience in a healthcare setting.
  • Skills: Basic keyboarding, personal computer use, and office setting equipment; ability to work in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications
  • Registration Experience: One year of registration experience, point of service collection, insurance validation, and order release process.
  • Revenue Cycle Experience: One year of experience in a hospital or medical office setting, with knowledge of revenue cycle processes.
  • Electronic Medical Record Experience: Previous experience with Epic or equivalent electronic medical record systems.
Benefits
  • Tuition Assistance: 100% tuition assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off and Holidays: Paid time off and holidays, including shift, weekend, and on-call differentials.
  • Health, Dental, and Vision Coverage: Comprehensive health, dental, and vision coverage.
  • Disability and Retirement Benefits: Short-term and long-term disability, and retirement savings account with company matching.
  • Child Care Subsidies: Child care subsidies and on-site gym and fitness classes.

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