Desktop Support Specialist

6 days ago


Minneapolis, Minnesota, United States Brooksource Full time
Job Title: Desktop Support Technician

Brooksource is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will play a critical role in the distribution of equipment during a laptop hardware refresh.

Key Responsibilities:
  • Work with customers at key distribution sites to ensure they receive new equipment in working order.
  • Assist customers with installation of associated applications required for their assigned job duties.
  • Diagnose, record, escalate and resolve related incidents as they happen during the distribution process.
  • Address any questions customers may have related to Windows 11 and the laptop computing device.
  • Receive and process assets that are designated to be decommissioned ensuring all appropriate inventory data is captured and updated in the hardware AMDB (Asset Management Database).
  • Organize and maintain incoming inventory, current inventory, and outgoing inventory by stocking material neatly in designated areas.
  • Manage data media per company policy; ensure security and data sanitation procedures are always followed.
  • Process hard drives by testing and performing data erasure and wiping or shredding per standards and processes.
  • Perform general housekeeping tasks such as sweeping and picking up trash to maintain a clean and tidy workspace.
  • Assist with preparing and packaging of resalable equipment per company procedure and 3rd party requirements.
  • Maintain and inventory final disposition asset records of disposed devices and ensure all inventory data is captured and updated in the hardware AMDB (Asset Management Database).
Requirements:
  • Two-year college/vocational/technical degree in a technology field or approved information technology certificate; or completion of five college/vocational/technical information technology courses;
  • or 2 (two) years of information technology experience.
  • Technically savvy with a demonstrated ability to resolve computing problems.
  • Knowledge of Windows desktop Operating Systems.
  • Proven Customer Service Experience.
  • Ability to multitask and pivot based on workload.
  • Quickly analyze and diagnose hardware, software, application, and network problems in a desktop environment.
  • Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures.
  • Ability to assist lift to 50 lbs. Ability to work with hand tools, whether manual or powered.
Preferred Qualifications:
  • CompTIA A+ Certification.
  • ITIL Foundations Certification.


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