Technology Support Specialist
5 days ago
We are seeking a highly skilled Technology Support Specialist to join our team at Carlson Capital Management. As a key member of our IT department, you will be responsible for providing top-notch technical support to our colleagues, ensuring a seamless experience across all our platforms.
Key Responsibilities- Ensure the effectiveness and efficiency of our technology infrastructure, including hardware and software resources.
- Administer our LAN and WAN networks across multiple office locations.
- Support and maintain our IT strategic planning and compliance systems, including disaster recovery and asset management.
- Manage our technology partner relationships, including IT, user support, network, telecommunications, hardware, software, consultants, and vendors.
- Provide vigilant oversight, investigation, and reporting on industry best practices.
- Offer Tier 1 technical support for all hardware, software, and mobile devices, including new colleague configurations, onboarding, and workstation moves.
- Assist with remote-office users' technology needs related to home offices.
- Manage asset inventory, cataloging, and organization, including mobile device inventory and software licenses.
- Manage phone and online meeting technology.
- Conduct hardware and software testing and training.
- Responsible for keeping inventories accurate for disaster recovery and managing obsolete technology disposal and recycling.
- Manage password databases and security communications.
- Manage technology needs and provide support for offsite events, presentations, and meetings.
- A bachelor's degree or equivalent in a directly related field.
- Preferred minimum of one year of experience providing direct desktop and network tech support and administration, or equivalent training or classwork.
- Strong customer-service orientation and effective written and verbal communication skills.
- Proven ability to effectively communicate technical needs, required activities, and desired outcomes to all functional areas of the firm.
- Demonstrated technology support skills across multiple platforms.
- Basic PC hardware troubleshooting experience.
- Software support including Windows desktop, Windows servers, and Microsoft Office.
- Desire to work in a highly professional work environment.
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Technology Support Specialist
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Minneapolis, Minnesota, United States Carlson Capital Management Full timeJob Title: Technology Support SpecialistAt Carlson Capital Management, we are seeking a highly skilled Technology Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our colleagues, ensuring a seamless experience across all our platforms.Key Responsibilities:Ensure...
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