Senior IT Support Specialist

6 days ago

Minneapolis, Minnesota, United States Veitusa Full time
Job Title: Senior IT Support Specialist

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Veitusa. As a key member of our IT department, you will be responsible for ensuring the stable operation of our in-house computer hardware, software, systems, and network connections.

Key Responsibilities:
  • Support, manage, and administer Windows desktop systems and corresponding software, including Microsoft OneDrive, SharePoint, Office 365, and Teams applications.
  • Analyze, troubleshoot, and resolve end-user hardware, software, and connectivity issues in a timely and accurate manner.
  • Provide end-user training as needed to ensure seamless adoption of new technologies.
  • Oversee the installation, configuration, maintenance, and troubleshooting of user PCs and devices.
  • Perform hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications.
  • Administer and maintain end-user accounts, permissions, and access rights within Active Directory/Office 365 Admin center.
  • Perform inventory, create technical specifications, and documentation as needed.
Requirements:
  • Bachelor's degree in Computer Science or related field; one to two years related experience; or equivalent combination of education and experience.
  • Effective communication skills, both oral and written, with internal coworkers, management of all levels, customers, and clients.
  • Must have good interpersonal skills, organizational skills, and ability to multi-task.
  • Customer-oriented mindset with extensive customer service skills.
  • Must be highly motivated, able to work with high energy, and have a positive attitude.
  • Ability to learn quickly and adapt to an ever-changing environment.
  • Background in hardware and software troubleshooting skills.
  • Previous experience with helpdesk ticketing software, mobile device management software, remote management software.
  • Experience in troubleshooting principles/methodologies and issue resolution techniques.
  • Must have experience with Microsoft Windows and Microsoft Office365, Windows Server platforms, and Active Directory.
  • Must have experience working with iPhone/iPad and Android phone/tablets.
  • Must be able to develop technical training and/or procedure documentation for end-users.
Preferred Qualifications:
  • Minimum of three years professional experience in a customer-facing helpdesk role is strongly preferred.
  • Knowledge of Viewpoint Vista, HCSS software, Adobe, or supporting a Mitel telephone system is a plus.
  • Experience with Kaseya, Zendesk, SolarWinds RMM, and Cisco Meraki.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading specialty contractor in the industry.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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