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Facilities Operations Coordinator

2 months ago

Coral Gables, Florida, United States University of Miami Full time

Welcome to the University of Miami. We are currently seeking a Facilities Operations Control Representative to fulfill a vital role within our organization. In this position, you will act as a crucial link between students, faculty, staff, and the Facilities team to effectively manage facilities-related issues across the campus.

Key Responsibilities:

  • Respond to incoming calls and take appropriate actions based on the inquiries.
  • Coordinate the dispatch of Facilities technicians to resolve work orders efficiently.
  • Effectively communicate details regarding maintenance, repairs, and operational shutdowns.
  • Maintain ongoing communication with both administrative personnel and field teams.
  • Monitor alarm systems and respond as necessary to ensure safety.
  • Address customer complaints and provide accurate information to inquiries.
  • Collaborate with contractors to resolve various issues.
  • Manage Access Control levels for online requests.
  • Alert on-call leaders regarding emergency situations.
  • Compile shift reports and manage holiday scheduling.
  • Engage in disaster preparedness and recovery planning initiatives.
  • Execute additional duties as assigned.

Qualifications:

  • High School diploma or equivalent educational background.
  • A minimum of 1 year of experience in related fields.
  • Exceptional communication and organizational abilities.
  • Proficiency in Microsoft Office applications.
  • Capability to work collaboratively within a team environment.
  • Exhibits initiative and possesses strong problem-solving skills.

If you are a dedicated professional with outstanding customer service abilities, we look forward to your application for this position.