Operations Process Manager

2 weeks ago

Coral Gables, Florida, United States Pacifica Continental Full time
Job Description

Pacifica Continental is seeking a highly skilled Operations Process Manager to join our team. As a key member of our operations team, you will be responsible for providing valuable insights to business operations, evaluating, and improving business processes.

Responsibilities:
  • Evaluate the efficiency and costs of established processes, developing improvement strategies, and facilitating changes.
  • Support Operations areas to meet their objectives and goals by facilitating the creation and monitoring of KPIs.
  • Coordinate quality forum among key stakeholders aiming to provide transparency across the different areas, setting action plans for enhancements, when applicable.
  • Be aware of innovative practices and workflow technologies to support business process management.
Duties:
  • Support defining strategic roadmap for Operations area;
  • Coordinate preparation for monthly meeting with all Operations areas and team members;
  • Coordinate strategic Operations projects and initiatives;
  • Coordinate vendor's relationship, when applicable;
  • Provide operations reports when necessary;
  • Control and maintain operations process catalog, errors and exceptions logs as well as Operations area's agenda of activities.
  • Value chain mapping;
  • Quality Forum coordination, establishing close partnership with all other areas of the bank, to ensure timely and flawless completion of all quality control for client data;
  • KPIs dashboard monitoring;
  • Support to audit requests;
  • Explore workflow tools and solutions that would support automating and enhancing Operations processes;
  • Managing the tool, creating flows and training necessary teams.
  • BPM team management – staff recruiting, selection, guidance and training;
  • Process reviews and action plans validation;
  • Produce and monitor operations statistics;
  • Ensure adherence to bank ́s policies, procedures, auditing, and regulatory requirements;
Requirements:
  • Strong communication skills and ability to build relationships among different areas and hierarchies
  • Leadership skills, advocating for other areas to embrace transformation
  • Project management and change management skills
  • Adaptable and able to respond quickly to changing demands
  • Excellent analytical and troubleshooting skills
Experience:

Expected +4 years' experience with process management and quality.

Education:

HS diploma or AA Degree in Business, Finance, Accounting, related field OR any combination of education, training, and experience that will provide the required knowledge skills, and abilities.

Language:

Excellent Written/Verbal skills; Spanish and Portuguese desirable

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