Evening Customer Care Representative
1 week ago
Part-time Customer Service Advisor
Job Title: Part-time Customer Service Advisor Night Shifts
Contract: Permanent
Salary: £10,500 per annum + 20% anti-social hours pay (based on 20 hours per week) + 1/4 bonus
Working Hours: 2 nights a week, 9 PM - 7 AM
About the Role
We are excited to present an opportunity for a Customer Service Advisor to join our dynamic team. In this role, you will be an essential part of our Operations team, acting as a vital link between our clients and healthcare professionals. Your responsibilities will include coordinating the placement of our staff into client shifts and supporting the expansion of our client and nurse database. You will also handle inquiries from both clients and staff regarding various aspects of our operations.
Key Responsibilities
- Respond to telephone calls and emails from clients, entering new shift information into our specialized software.
- Conduct inbound and outbound calls to healthcare professionals to schedule them for shifts at medical facilities, ensuring their qualifications align with the shift requirements.
- Reach out to healthcare professionals to ascertain their availability for current and upcoming shifts while promoting ongoing compliance.
- Contact clients to confirm worker details, identify additional needs, and enhance client relationships to foster business growth.
- Encourage the use of our online ordering and booking platform among clients and staff.
- Collaborate with internal departments to address any additional inquiries.
- Maintain professional, informative, and positive relationships at all times.
- Exhibit comprehensive knowledge of the company and its services.
Qualifications
- Exceptional verbal and written communication skills.
- Strong IT proficiency.
- Ability to effectively plan and organize workload.
- Previous experience in customer service.
- Call center experience is advantageous.
What We Offer
In return for your dedication, we provide a competitive salary, 25 days of holiday (increasing with years of service), a company pension scheme, season travel ticket loans, holiday incentives abroad, and recognition awards for outstanding performance. You will also have the opportunity to be part of a supportive and successful team. Our commitment to employee development through training has led to a World Class personalized progression pathway, offering various Learning and Development courses to enhance your skills. If you are seeking a role where you are a valued member of a key business function and can advance your career in a growing company, we encourage you to explore this opportunity.
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