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Sales Gallery Team Lead

2 months ago

Sedona, Arizona, United States Hilton Grand Vacations Full time
Job Summary

Hilton Grand Vacations is seeking a highly skilled Sales Gallery Team Lead to join our team. As a Sales Gallery Team Lead, you will be responsible for supervising the Sales Gallery Team to ensure a positive and productive environment for our tour guests and Sales team.

The ideal candidate will have 3+ years of experience in Operations, Front Desk, or Reservations in a hospitality capacity, with a strong background in training and development. You will be responsible for providing training and support to the Sales Gallery Front Desk team on how to provide exceptional customer service to all guests at the gallery.

Key Responsibilities
  • Supervise Sales Gallery Team Members' tasks, including greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
  • Monitor and maintain the opening and closing of the Sales Gallery, and assist the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk.
  • Assist with gifting preparation and administration.
  • Responsible for requesting replenishments as needed and managing the inventory for each Team Member, and reporting any discrepancies.
  • Assist with interviewing Team Members and actively train Sales Gallery Team Members 1:1 during their onboarding process.
Qualifications
  • High School Diploma
  • 3+ years of experience in Operations, Front Desk, or Reservations in a hospitality capacity
  • Previous training experience
  • Ability to work a flexible schedule, including weekends
  • Effective communication skills, both written and verbal, and the ability to comprehend simple instructions and short correspondence.
  • Strong dedication to delivering quality guest service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.