Customer Service Coordinator

1 week ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time

**Job Title:** Customer Service Coordinator - Spa Suites

**Estimated Salary:** $50,000 - $65,000 per year

We are seeking a highly skilled Customer Service Coordinator to join our Spa Suites team at Enchantment Group Management Company LLC. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and supporting our Forbes 5 Star Spa standards.

Main Responsibilities:

  1. Provide warm and personalized service to guests, addressing their needs and exceeding expectations.
  2. Utilize names and display genuine interest in building relationships with each guest.
  3. Stay informed about the Spa Suites, other Enchantment Offerings, and property amenities, enabling you to offer accurate information and recommendations.
  4. Monitor and maintain the Spa Suites, Back-of-House Areas, and surrounding landscape, ensuring they are clean, functional, and visually appealing.
  5. Prioritize efficient booking times and respect special circumstances or situations, always striving to find solutions that benefit our guests.
  6. Effectively communicate between departments and within the department to ensure seamless coordination and minimize potential issues.
  7. Maintain a safe, clean, and organized work environment, adhering to high standards of cleanliness and sanitation.
  8. Check-in regularly with leadership teams for updates, questions, changes, or concerns, fostering open communication and collaboration.
  9. Engage in various administrative tasks, such as issue reporting, inventory management, and break-taking, ensuring smooth day-to-day operations.
  10. Assist with other duties, tasks, and responsibilities in support of the team and operations as assigned.


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