Insurance Policy Services Coordinator

1 week ago


Sedona, Arizona, United States State Farm Insurance Full time

Drive Customer Satisfaction through Proactive Support

About the Position

In this critical role, you will be responsible for proactively identifying and addressing client needs, providing tailored solutions, and ensuring seamless interactions throughout the policy lifecycle. As a Customer Service Representative, you will play a vital part in cultivating long-term relationships with clients and driving business success.

Main Accountabilities:
  • Proactive Client Engagement: Initiate contact with clients to understand their needs, offer proactive support, and resolve issues before they escalate.
  • Policy Lifecycle Management: Expertly navigate clients through the policy application, renewal, and cancellation processes, guaranteeing a smooth experience.
  • Billing & Payment Resolution: Provide detailed assistance with billing and payment-related matters, ensuring transparent and efficient resolutions.
  • Team Synergy & Collaboration: Foster open communication and teamwork to achieve shared objectives and elevate customer satisfaction.
  • Data Integrity & Compliance: Maintain accurate and up-to-date client data, adhering to regulatory requirements.
Key Requirements & Qualifications:
  • Excellent Communication & Empathy: Possess exceptional verbal and written communication skills, with the ability to empathize with clients and provide personalized support.
  • Insurance Industry Expertise: Have a deep understanding of insurance products, policies, and relevant regulations.
  • Adaptability & Analytical Thinking: Demonstrate agility, analytical thinking, and effective problem-solving skills to address complex situations.
Compensation Package:
  • A competitive estimated annual salary of $45,000, reflecting your contributions to the organization.
  • Ongoing opportunities for professional growth, training, and development within State Farm Insurance.
  • A dynamic work environment that values innovation, collaboration, and a commitment to excellence.


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