Service Operations Coordinator

2 weeks ago


Newton, New Hampshire, United States Haffner's Full time
Job Overview

Company Overview:

Haffner's is a family-oriented business that stands out in the wholesale fuel distribution sector in New England. With a robust network of gas stations, convenience stores, car washes, and food service outlets, we pride ourselves on our commitment to integrity and safety.

Beyond fuel distribution, we provide heating oil, propane, and HVAC services to a vast customer base, ensuring that our operations are grounded in strong relationships and ethical practices.

Position Summary:

The Service Coordinator plays a crucial role in overseeing all service operations across various locations. This position is tasked with developing, implementing, and managing service strategies and processes, focusing on scheduling, routing, performance metrics, service planning, profitability, and workforce management. The individual will also contribute to both short-term and long-term strategic planning for the Service and Installation Department to support anticipated growth.

Key Responsibilities:

  • Assist the Business Support team by leveraging performance data and departmental insights to enhance efficiency and accountability.
  • Foster accountability among Service Support Specialists by monitoring daily activities, coaching team members through challenges, and guiding them in workflow and conflict resolution.
  • Perform specific functions within the service department, including customer service, scheduling and dispatching service tasks, parts ordering, inventory management, and service billing.
  • Complete additional tasks as assigned by the Business Support Manager.

Leadership and Training Qualifications:

  • Proven leadership and supervisory experience, emphasizing direction-setting, positive coaching, team building, and achieving organizational objectives.
  • Strong commitment to customer satisfaction, ensuring timely issue resolution and proactive outreach.
  • Effective verbal and written communication skills.
  • Able to excel both independently and collaboratively within a team.
  • Demonstrated strategic planning abilities, with a focus on executing tasks in a dynamic work environment.
  • Experience in project management, showcasing strong organizational skills and attention to detail.
  • Prior operations experience is advantageous but not mandatory.

Technical Skills Required:

  • Experience in fuel service operations.
  • Familiarity with Cargas Energy fuel operations software is preferred.
  • Proficient in MS Excel, Outlook, PowerPoint, and Word, along with web-based applications.
  • A technical or business degree is preferred.

Benefits Offered:

  • Employee discounts on fuel and residential propane and oil.
  • Comprehensive medical, dental, and vision insurance.
  • 401K retirement plan with company matching.
  • Paid time off.
  • Company-paid life insurance and optional life insurance.
  • Short-term and long-term disability coverage.
  • Critical illness and/or accident insurance.

Compensation:

The hourly rate or salary is determined based on various factors, including relevant experience, skills, and other job-related qualifications. The minimum compensation for this role is set at:

$18.00 per hour.



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