Healthcare Operations Coordinator

4 days ago


Phoenix, Arizona, United States Spooner Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Operations Coordinator. In this role, you will be responsible for providing exceptional customer service to patients and visitors, while also coordinating schedules and managing patient records.

Key Responsibilities
  • Greet and assist patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.
  • Coordinate and communicate patient/therapist schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.
  • Coordinate therapist time off requests and schedule changes
  • Successfully schedule our patients with the goal of exceeding their expectations timely, convenient, and with the right provider or specialist.
  • Process new patient enrollments in a timely manner ensuring accuracy of data entry and communication of information to the benefits/billing department.
  • Ensure all patient records are accurate, complete, compliant, current, and managed; includes, but not limited to Notes, Guarantor Balance, POC orders, emergency contact information, patient enrollment and financial information, and referrals.
  • Answer phones in the capacity of resolving patient concerns, communicating with vendors, and marketing new patient inquiries.
  • Maintain patient database, updating information as needed.
  • Perform over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information; includes, but not limited to credit card receipts, deposit slips, OTC logs, checks, and cash.
  • Run various computer-generated statistical and productivity reports as requested and required.
  • Issue and collect patient satisfaction surveys.
  • Consistently review all patient documents for accuracy and HIPAA compliance.
What We Offer
  • A team environment that fosters continuous learning and fun.
  • A 6-month onboarding program.
Requirements
  • High school diploma or GED
  • Minimum 18 years of age or older
  • 1-2 years Scheduling/Verifications experience preferred
  • Excellent customer service skills
  • Excellent communication and listening skills


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