Clinical Operations Coordinator
2 weeks ago
Position: RN Scheduling Coordinator
Company Overview:
Passport Health stands as the foremost provider of travel medicine and immunization services across North America. With over 300 clinic locations, we are dedicated to delivering exceptional medical care through our highly trained staff. Our extensive vaccine inventory and clinic network ensure that clients receive timely and comprehensive services, making us the go-to destination for all vaccination and travel-related needs.
Key Responsibilities:
As a vital member of our scheduling team, your primary focus will be to facilitate seamless operations within our clinics. This role encompasses a variety of scheduling, communication, and administrative tasks aimed at supporting nursing staff and clinic functionality.
- Scheduling Management: Oversee the scheduling of nursing staff and ensure adequate coverage for clinic hours.
- Schedule Adjustments: Coordinate any modifications or additions to schedules, ensuring all parties are informed.
- Daily Reporting: Compile daily information and generate comprehensive end-of-day reports regarding schedule changes for management review.
- System Management: Responsible for opening and closing days in scheduling systems such as Passageware and Self Scheduler.
- Initial Schedule Input: Enter initial nurse schedules into Passageware to facilitate customer service appointment scheduling.
- Customer Service Communication: Maintain direct communication with the customer service team to relay any schedule updates.
- Time Off Management: Process approved time off requests from RN Managers in Passageware and arrange necessary coverage.
- Conflict Resolution: Address any scheduling conflicts, documenting actions taken and coordinating resolutions with clients and nursing staff.
- Escalation Procedures: Report unresolved conflicts to the Supervisor of Operations if not resolved within three hours.
- Open Communication: Foster a culture of transparent communication, ensuring all stakeholders are kept informed.
- Administrative Support: Assist with the establishment of new clinics and manage scheduling needs across various departments.
- Reporting Structure: Directly report to the Operations Supervisor.
Qualifications:
- High school diploma or GED.
- Previous scheduling experience in a healthcare environment.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced, goal-oriented, and collaborative setting.
- Proficient in Windows-based applications with the ability to navigate multiple screens.
- Demonstrated reliability and adherence to schedules.
Benefits:
- Comprehensive healthcare plans, including dental and vision options.
- Medical and Dependent Care Flexible Spending Accounts (FSA).
- Disability and life insurance coverage.
- A positive and inclusive workplace culture.
- Paid holidays and flexible time off policies.
- Modern and casual work environment.
- Annual performance reviews to assess progress and development.
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