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Healthcare Operations Manager

2 months ago

Phoenix, Arizona, United States Serenity Healthcare Full time
Job Opportunity at Serenity Healthcare

About the Role:

Serenity Healthcare is a leading provider of innovative healthcare solutions, utilizing advanced medical devices to deliver long-term success to patients. We are seeking a skilled Healthcare Operations Manager to join our team in Phoenix-Estrella, AZ.

Key Responsibilities:

  • Lead a team to provide exceptional patient experience and outcomes, ensuring high-quality care and service delivery.

  • Conduct daily operations, including staff scheduling, office administration, and performance management, to drive business growth and efficiency.

  • Take ownership of team, office, and patient outcomes, setting goals and objectives to achieve excellence in healthcare delivery.

  • Understand and connect patients with Serenity's treatment options, providing personalized support and guidance throughout their care journey.

  • Provide support for 1 to 3 providers, ensuring seamless communication and collaboration to deliver exceptional patient care.

  • Train and educate new provider assistants, fostering a culture of continuous learning and professional development.

Requirements:

  • High School Diploma/GED and a minimum of 3 years of management or leadership experience in a healthcare setting.

  • Strong customer service mindset, excellent verbal and written communication skills, and basic math skills.

  • Well-versed in de-escalation skills and ability to connect with individuals, providing empathetic and compassionate care.

About Serenity Healthcare:

Serenity Healthcare is a leader in the field of healthcare technology, dedicated to revolutionizing the delivery of care through innovative approaches and patient-centered services. Our team is passionate about helping patients take back their lives, and we are committed to providing a supportive and collaborative work environment for our staff.

Benefits:

  • Accelerated healthcare career growth, with rapid advancement opportunities and a supportive mentorship program.

  • Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.

  • 20 days off annually, including 10 paid time off days and 10 holidays, to ensure work-life balance and relaxation.

  • Employee access to Serenity's treatment options, providing opportunities for professional growth and development.