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Customer Care Specialist in Sea Logistics
2 months ago
Are you ready to embark on a rewarding career with a top-tier logistics organization? At Kuehne+Nagel, we are seeking a dedicated Customer Care Specialist to enhance our Sea Logistics division.
YOUR ROLE
As a vital member of our Sea Logistics team, you will be instrumental in ensuring that every client interaction is positive and fulfilling. Reporting to the Sea Logistics Customer Care Supervisor, you will embody our commitment to exceptional service, engaging with clients in a supportive and proactive manner.
YOUR RESPONSIBILITIES
- Effective Communication: Serve as the welcoming voice for our customers, swiftly addressing their questions through multiple communication channels. Your professionalism and empathy will ensure they receive accurate and timely responses, making them feel appreciated.
- Innovative Problem Solving: Embrace challenges with creativity and resourcefulness. Whether dealing with minor issues or complex situations, your diplomatic approach and inventive solutions will be key to customer satisfaction.
- Collaboration: Work alongside our talented sales, operations, marketing, and technical support teams to resolve customer inquiries and enhance their overall experience.
- Documentation Mastery: Maintain meticulous records within our customer service management system, ensuring no client concern goes unaddressed and facilitating smooth follow-ups.
- Results-Oriented Mindset: Thrive in a performance-driven culture where meeting and exceeding individual and team goals is paramount, focusing on response times, customer satisfaction, and quality metrics.
- Customer Engagement: Transform every interaction into a delightful experience through your prompt, professional, and empathetic responses.
- Informed Decision-Making: Equip customers with accurate and timely information, empowering them to make informed choices and enhancing their satisfaction with our services.
- Smooth Operations: Utilize your troubleshooting expertise to navigate challenges, ensuring customers enjoy a seamless experience.
- Team Synergy: Foster collaboration with colleagues to create a harmonious support system, addressing every customer concern with precision.
- Loyalty Building: Your dedication to surpassing performance expectations will cultivate a loyal customer base, ensuring their long-term satisfaction.
- 5+ years of experience in Sea Logistics
- 5+ years of experience in Customer Service
- Comprehensive knowledge of Sea Logistics import processes from start to finish
- Exceptional written and verbal communication skills
- Strong attention to detail
- Ability to work a hybrid schedule with on-site requirements
- Willingness to travel for business and training
At Kuehne+Nagel, we are committed to inspiring and empowering our employees. We offer a dynamic global work environment with opportunities for comprehensive training programs and career advancement. Our competitive compensation package includes health benefits, a 401k retirement savings plan, tuition reimbursement, and performance-based incentives. We regularly review our pay structures to ensure fairness and competitiveness in the industry.
ABOUT KUEHNE+NAGEL
With a workforce of over 80,000 employees across 1,300 locations in more than 100 countries, Kuehne+Nagel is a leader in the logistics sector.
