Front Desk Supervisor
13 hours ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Delta Hotel Columbia SC. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.
Key Responsibilities- Supervise and coordinate front desk activities to ensure efficient and effective service delivery.
- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Train and develop front desk staff to ensure they have the necessary skills and knowledge to provide excellent service.
- Monitor and maintain front desk performance metrics, identifying areas for improvement and implementing changes as needed.
- Collaborate with other departments to ensure seamless communication and service delivery.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Minimum 2 years of experience in a front desk or supervisory role in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
- Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and professional manner.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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Front Desk Supervisor
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