Front Desk Supervisor

13 hours ago


Columbia, South Carolina, United States Delta Hotel, Columbia SC Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Delta Hotel Columbia SC. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Supervise and coordinate front desk activities to ensure efficient and effective service delivery.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Train and develop front desk staff to ensure they have the necessary skills and knowledge to provide excellent service.
  • Monitor and maintain front desk performance metrics, identifying areas for improvement and implementing changes as needed.
  • Collaborate with other departments to ensure seamless communication and service delivery.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a front desk or supervisory role in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and professional manner.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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