Front Desk Representative

3 days ago


West Columbia, South Carolina, United States Atrium Hospitality Full time
Hotel Front Desk Agent

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Front Desk team as a Hotel Front Desk Agent. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience during their stay.

Key Responsibilities:

  • Check guests in and out, ensuring accurate information is established and special requests are fulfilled.
  • Provide exceptional customer service by being engaging and taking sincere interest in our guests' needs.
  • Assist guests with sending and receiving faxes, packages, and mail.
  • Help resolve problems through recovery when things aren't quite right.
  • Be committed to the equitable treatment of all associates and guests, as well as equal access to opportunities and resources for all.
  • Value everyone's contribution to the team and look for ways to become an expert on the local area.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Requirements:

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills, with an outgoing and engaging personality.
  • Ability to pick up computer skills easily, as the hotel operates off a Property Management System.
  • Ability to stand for the duration of the shift, as the front desk role is at the center of attention to all hotel guests.
  • Flexibility with respect to working days, early mornings, evenings, weekends, and holidays.

What We Offer:

  • Competitive compensation package, including daily pay, significant travel discounts, 401k plans, medical insurance, and other property-specific benefits.
  • Opportunities for career growth and development through internship programs, training, and over 80 hotels that offer incredible opportunities for career-driven associates.

Atrium Hospitality is an Equal Opportunity Employer:

We provide equal employment opportunities to all employees and applicants for employment, and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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