Program Coordinator

2 days ago

Oakland, California, United States Lao Family Community Development, Inc. Full time
Job Title: Program Coordinator

Lao Family Community Development, Inc. is seeking a highly motivated and experienced Program Coordinator to join our team. The successful candidate will be responsible for overseeing the Enhanced Care Management (ECM) and Community Service (CS) teams, conducting quality measures and reporting, and acting as the primary administrative operations contact for the organization.

Key Responsibilities:
  • Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for the recruitment, outreach, training, and case management of eligible beneficiaries.
  • Prepare documented correspondence, assessment reports, case records, program information, and related documents to ensure program activities comply with program requirements.
  • Lead the coordination, development, and distribution of outreach marketing materials for the public and service providers.
  • Maintain a working knowledge of significant developments and trends in state-level changes to the CalAIM program that require local implementation changes or updates.
  • Participate in the selection, onboarding, and oversight of staff; negotiate and coordinate customized training and continuing education for new and current staff.
  • Implement and ensure staff are following all departmental and organizational policies, procedures, and processes.
  • Review and approve members' managed care plans. Perform client in-home visits as required by the program.
  • Participate and lead peer Quality Assurance (QA) processes and participate in organizational QA reviews.
  • Perform complex and confidential functions required by programs.
  • Inform the Director of Programs of any illegal or harmful (or potentially so) situations regarding the operation of programs and clients.
Requirements and Qualifications:
  • A Bachelor's degree or equivalent in social work, psychology, or a related field. If no degree, then a minimum of 3 years of experience working with vulnerable underserved communities including but not limited to BIPOC, unhoused, immigrants/refugees, and justice-involved.
  • Attention to detail, ability to perform under a high level of stress, problem solver, strong communication skills, both verbally and in writing, mature and full of integrity, detail-oriented, and ability to operate as a team player.
  • Understand and uphold all Lao Family CalAIM policies as outlined in the Lao Family Policies and Procedures Manual.
  • Interest in working with the vulnerable populations enrolled in a CalAIM program and their families. Preferred candidate with experience and training addressing the needs of vulnerable populations.
  • Experience working with a large diverse workforce of people with different cultures, backgrounds, opinions, and levels of English proficiency.
  • Ability to write documentation and maintain detailed, statistical records; write employee reviews and other associated documentation.
  • Demonstrated commitment to the provision of services for the underserved and sensitive working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
  • Compliance with all state and federal laws and regulations as they pertain to the position including HIPAA, sexual harassment, Mandated Reporting, Scope of Practice, OSHA, etc.
  • Use respectful language, practice confidentiality, and provide services to the best of your ability and without prejudice.
  • Must have excellent leadership skills, with steadfast resolve and personal integrity.
  • Able to travel to different office locations on a need basis and have a flexible schedule on some evenings and weekends for events.
  • Valid California Driver's License, clean DMV record, and proof of current auto insurance and registration; must pass a background check.

Lao Family Community Development, Inc. is an equal-opportunity employer and program operator. The agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age (over 40), sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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