Computer Support Specialist
2 weeks ago
Job Title: Computer Support Specialist
Company: Xerox Corporation
Location: Ashland, VA
Key Responsibilities:
- Evaluate and troubleshoot hardware and software issues using available tools and resources.
- Recognize, address, and convey customer concerns, regardless of their technical complexity.
- Deliver outstanding customer service to guarantee client satisfaction.
Qualifications and Experience:
- Proficient in diagnosing, troubleshooting, and repairing computer hardware, software, and operating systems.
- Minimum of two years of experience in resolving and repairing diverse computer systems.
- High School Diploma or equivalent is mandatory.
- Preferred: Degree in a relevant discipline or certifications such as A+ or Network +.
Technical Skills and Knowledge:
- Skilled in troubleshooting a wide range of computer-related issues.
- Accurately assess and repair computers for clients.
- Maintain precise records and documentation of all repairs performed.
- Exhibit excellent time management and prioritization abilities.
Performance Expectations:
- Possess reliable transportation and a valid driver's license.
- Capable of lifting up to 50 lbs. while maintaining professionalism under pressure.
- Strong interpersonal and customer service capabilities.
- Ability to collaborate effectively within a team setting.
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