Computer Support Specialist

2 weeks ago


Ashland, Ohio, United States Xerox Full time

Job Title: Computer Support Specialist

Company: Xerox Corporation

Location: Ashland, VA

Key Responsibilities:

  • Evaluate and troubleshoot hardware and software issues using available tools and resources.
  • Recognize, address, and convey customer concerns, regardless of their technical complexity.
  • Deliver outstanding customer service to guarantee client satisfaction.

Qualifications and Experience:

  • Proficient in diagnosing, troubleshooting, and repairing computer hardware, software, and operating systems.
  • Minimum of two years of experience in resolving and repairing diverse computer systems.
  • High School Diploma or equivalent is mandatory.
  • Preferred: Degree in a relevant discipline or certifications such as A+ or Network +.

Technical Skills and Knowledge:

  • Skilled in troubleshooting a wide range of computer-related issues.
  • Accurately assess and repair computers for clients.
  • Maintain precise records and documentation of all repairs performed.
  • Exhibit excellent time management and prioritization abilities.

Performance Expectations:

  • Possess reliable transportation and a valid driver's license.
  • Capable of lifting up to 50 lbs. while maintaining professionalism under pressure.
  • Strong interpersonal and customer service capabilities.
  • Ability to collaborate effectively within a team setting.


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