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Computer Support Specialist

2 months ago

Ashland, Ohio, United States Xerox Full time

Job Title: Computer Support Specialist

Company: Xerox Corporation

Location: Ashland, VA

Key Responsibilities:

  • Evaluate and resolve issues related to computer hardware and software using available tools and resources.
  • Recognize, address, and relay customer concerns, regardless of their technical complexity.
  • Deliver exceptional customer service to guarantee client satisfaction.

Qualifications and Experience:

  • Proficient in diagnosing, troubleshooting, and repairing computer hardware, software, and operating systems.
  • A minimum of two years' experience in resolving and repairing diverse computer hardware and software issues.
  • High School Diploma or equivalent is mandatory.
  • Preferred: A degree in a relevant discipline or recognized certifications such as A+ or Network +.

Technical Skills and Knowledge:

  • Skilled in troubleshooting a wide range of computer-related problems.
  • Accurately assess and fix computers for clients.
  • Maintain precise records and documentation of repairs performed.
  • Exhibit excellent time management and prioritization abilities.

Performance Expectations:

  • Must have reliable transportation and a valid driver's license.
  • Capability to lift up to 50 lbs. while maintaining professionalism under pressure.
  • Strong interpersonal and customer service abilities.
  • Ability to work effectively within a team setting.