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Sales Lead

2 months ago

Oak Brook, Illinois, United States The J Group Full time
About the Role

We are seeking a highly motivated and experienced Sales Lead to join our team at The J Group. As a Sales Lead, you will play a key role in driving sales and profitability goals by creating a positive and energetic store environment.

Key Responsibilities
  • Sales Generation and Performance
    • Drive individual and store sales and productivity performance goals by communicating store and individual goals to all associates and using metric results to motivate and coach to behaviors
    • Identify and celebrate individual and team successes
    • Build customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company-sponsored outreach events
    • Work with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty
  • Coaches Store Team
    • Promote a positive and energetic store atmosphere of teamwork as well as individual associate contribution
    • Act as a Sales Floor Leader and a role model to ensure all customers are delighted and segment selling goals are achieved
    • Encourage store associates to try on new styles to enhance product knowledge, assist customers in building great outfits, and project the J. Jill brand image
    • Ensure customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room
    • Assist in training new associates, with particular focus on product and customer experience
  • Visual Merchandising
    • Assist with planning and executing floorset and ongoing re-merchandising of store
    • Ensure excellent visual standards are consistently maintained
    • Replenish the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor
  • Operational Excellence
    • Adjust weekly store schedules if needed to meet customer needs when acting in capacity of manager on duty
    • Utilize company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks
    • Participate in all operational areas and functions, including knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness, and backroom organization
    • Assist with protecting company assets and reducing merchandise shrink by overseeing internal, external, and administrative inventory processes according to company procedures
    • Ensure compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets
    • Perform all duties in the best interest of the company and brand
    Requirements
    • Leadership qualities, training, and team-building skills
    • Excellent customer service skills with statistical track record in all areas of sales
    • Strong style, merchandising, and wardrobing skills
    • Ability to clearly communicate goals and objectives to team
    • Entrepreneurial and creative
    • Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership
    • 2+ years Women's Specialty Retail experience required, 1+ years in a store supervisory position preferred
    • Point of Sale and general Microsoft Office software experience
    • Experience in relevant Human Resource processes
    • Must have the availability to work during the majority of peak business periods, including Saturday and Sunday
    About Us

At The J Group, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customer's unique experience and delivering results through our omnichannel business model. We embrace each other's differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.