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Client Relations Specialist

2 months ago

Los Angeles, California, United States Ramon Pantoja - State Farm Agent Full time
Position Overview

Benefits:

  • Performance-based bonuses
  • Paid time off
  • Career advancement opportunities

ROLE SUMMARY:
As a Client Relations Specialist at Ramon Pantoja - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, strong customer service abilities, and genuine desire to assist others will make you an excellent addition to our team. You will enhance your professional journey by addressing client inquiries, collaborating with fellow team members, and proactively identifying customer needs.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek. We foresee numerous internal growth opportunities for motivated and sales-oriented candidates.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, following up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance quotes, eligibility, coverage options, policy modifications, claims, and billing.
  • Utilize a customer-focused, needs-based approach to educate clients about their insurance choices.
  • Employ effective communication skills to meet customer needs efficiently.

REQUIREMENTS:

  • Commitment to exceptional customer service
  • Able to connect with clients and respond to their inquiries
  • Strong communication skills for assisting customers and collaborating with team members
  • Detail-oriented and proactive in resolving issues
  • Bilingual in English and Spanish, with fluency in Spanish
  • Property & Casualty Insurance License is advantageous
  • Prior experience in the insurance field is a plus
  • Experience in an office setting
  • Friendly and enthusiastic demeanor
  • Self-sufficient and dependable

ADDITIONAL BENEFITS:

  • Hourly compensation
  • Opportunities for growth and advancement within the agency
  • Paid time off, including vacation and personal/sick days
  • Valuable experience for career development