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Customer Service Representative

2 months ago

West Chester, Pennsylvania, United States ShopRite Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide prompt, courteous, and friendly service to all customers
  • Operate a cash register, handle customer transactions, and maintain accurate cash handling procedures
  • Process customer returns, exchanges, and refunds in accordance with company policies
  • Answer customer inquiries, resolve issues, and provide product information
  • Maintain a clean and organized store environment, including the courtesy desk and surrounding areas
  • Perform price checks, handle damaged merchandise, and sort returns to stock
  • Utilize digital processing equipment, including scanners and price checkers
  • Work cooperatively with other team members to achieve sales goals and maintain a positive store atmosphere
Requirements
  • Ability to read, write, speak, and understand English fluently
  • Basic math skills and ability to perform calculations accurately
  • Ability to stand for long periods, lift up to 50 pounds, and move quickly in a fast-paced environment
  • Ability to work in a team environment and maintain a positive attitude
  • Availability to work a variety of shifts, including weekends and holidays
What We Offer

As a ShopRite Associate, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a safe and inclusive work environment, and we are proud to be an equal opportunity employer.