Service Coordination Specialist

2 weeks ago

Phoenix, Arizona, United States Veregy, an Energy Transition Company Full time
Job Overview

Veregy is a distinguished NAESCO-Accredited decarbonization firm dedicated to facilitating and streamlining the Energy Transition. Our comprehensive engineering and construction solutions are designed to minimize energy and operational expenses for our clients through the adoption of energy efficiency measures, infrastructure enhancements, smart building innovations, electric vehicle fleet infrastructure, renewable energy generation, and sustainability initiatives.

Position Summary
The Service Dispatcher plays a crucial role in executing various support functions to assist office and field operations led by Project Managers and Senior Project Managers. This position serves as a vital link between field personnel and the accounting department.

Key Responsibilities

  • Manage dispatch operations.
  • Handle incoming customer calls and collaborate with field supervisors to allocate technicians effectively.
  • Create work orders in the Viewpoint system.
  • Communicate timelines for issue resolution to customers.
  • Organize technician schedules using the dispatch board.
  • Follow up with technicians regarding issue resolutions.
  • Review documentation for accuracy regarding completed tasks.
  • Ensure all costs and time are accurately recorded in work orders.
  • Prepare work orders for billing and assist with the billing process.
  • Inform customers about the completion of services.
  • Initiate work orders for quoted jobs with corresponding budgets.
  • Coordinate with field supervisors to assign technicians to quoted work.
  • Oversee preventative maintenance tasks.
  • Collaborate with field supervisors to schedule planned services in accordance with contractual commitments.
  • Review and archive inspection reports from each service visit.
  • Ensure adherence to contractual obligations and clearly communicate expectations.
  • Assist with purchasing tasks related to service operations.
  • Provide purchase order support to the purchasing department.
  • Review, update, and reconcile open purchase orders at month-end.
  • Handle service billing responsibilities.
  • Examine work orders marked as ready for billing in Viewpoint.
  • Review notes and track down any missing information.
  • Monitor agreement costs and issue billings to customers as per agreements.

Additional Responsibilities

  • Perform other duties as assigned.

Supervisory Role

  • No supervisory responsibilities at this time.

Qualifications
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. Reasonable accommodations may be provided for individuals with disabilities to perform essential functions.

  • High school diploma or equivalent required.
  • Minimum of two (2) years of experience in project assistance, project coordination, administrative support, or a related field within construction, HVAC, or similar industries.

Skills and Competencies

  • Understanding of basic office procedures and operations.
  • Familiarity with file and records management principles.
  • Basic knowledge of bookkeeping and accounting principles.
  • Effective communication skills.
  • Ability to work independently and manage time efficiently.
  • Capability to respond effectively to common inquiries or complaints from customers and staff.
  • Knowledge of Veregy's services and processes is essential, which can be acquired through dedication and technical inclination.
  • Ability to follow instructions provided in written, oral, or diagram form.
  • Capacity to work both independently and collaboratively in a dynamic environment.
  • Ability to work under pressure and extend hours when necessary.

Certificates and Licenses

  • N/A

Travel Requirements

  • Occasional travel may be required for jobsite meetings and tours.

Benefits

  • Competitive salary.
  • Paid holidays, sick leave, and time off.
  • Comprehensive medical, dental, and vision plans.
  • 401k retirement plan with employer matching contributions.
  • Employer-sponsored life and AD&D insurance.
  • Employer-paid short- and long-term disability insurance.
  • Opportunities for continued education and trade certification sponsorship.
  • Company-branded vehicles provided for specific positions.

This job description is intended to provide a general overview of the position and is not an exhaustive list of all duties and responsibilities. Duties and responsibilities may change at any time with or without notice.

Veregy values diversity and is committed to creating a workforce that reflects a variety of backgrounds, experiences, and identities. We uphold Equal Employment Opportunity as a fundamental principle, ensuring that employment decisions are based on capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, genetic history, sexual orientation, or any other protected characteristic as established by law. We strive to foster an inclusive culture that empowers individuals to thrive and grow together as one Veregy.

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