T-Mobile Brand Ambassador

1 day ago


Everett, Massachusetts, United States T-Mobile Full time
Job Title: Mobile Associate, Store-in-Store

As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on creating an exceptional customer experience, driving sales, and meeting quality of sale metrics.

Key Responsibilities:
  • Engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources to ensure you are Customer Ready at all times.
  • Partner with nearby store locations to properly on-board customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and proactively reach out to potential customers to drive sales activity.
  • Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers (Required)
  • Team Building: Desire to be a part of the game-changing T-Mobile store team, willing to work alongside peers and store leaders, learning and sharing best practices (Required)
  • Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)


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