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1 day ago
As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on creating an exceptional customer experience, driving sales, and meeting quality of sale metrics.
Key Responsibilities:- Engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
- Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources to ensure you are Customer Ready at all times.
- Partner with nearby store locations to properly on-board customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets.
- Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and proactively reach out to potential customers to drive sales activity.
- Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
- Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers (Required)
- Team Building: Desire to be a part of the game-changing T-Mobile store team, willing to work alongside peers and store leaders, learning and sharing best practices (Required)
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
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