Assistant Manager

6 days ago

Everett, Massachusetts, United States Wynn Resorts Full time
Job Title: Assistant Manager - Front Services

At Wynn Resorts, we are committed to providing exceptional guest experiences. As an Assistant Manager - Front Services, you will play a critical role in ensuring that our guests receive the highest level of service and satisfaction.

Job Summary:

The Assistant Manager - Front Services is responsible for managing the operations of the Valet Service and Bell & Door operations. This includes managing the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to these operations.

Key Responsibilities:
  • Manage the departmental performance and ensure that all Encore Standards are implemented and applied.
  • Develop and implement short-and long-term departmental goals, objectives, policies, and operating procedures.
  • Monitor and evaluate operational effectiveness and make changes required for improvement.
  • Manage the performance of team members under their area of responsibility.
  • Ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property-wide are enforced.
  • Facilitate communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate.
  • Responsible for hiring, performance management, and employee engagement within the department.
  • Provide training opportunities, constructive and positive feedback to team members within the area of responsibility.
  • Creates a motivating environment.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Effectively manages internal and external guest relations, which will require levels of patience, tact, and diplomacy.
  • Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
Requirements:
  • 21 years of age or above.
  • Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
  • Must have a Massachusetts driver's license.
  • High School Degree or equivalent required. Bachelor's Degree in hospitality or related field or equivalent experience preferred.
  • Minimum 5 years of Bell/Door or Valet experience required, 3 years in a leadership role preferred.
  • Requires strong computer skills and working knowledge of Microsoft Office.
  • Candidate must have experience with planning and project management.
  • Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
  • Knowledge of union as well as non-union working environments preferred.
  • Fluency in English required, second language a plus.
Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
  • Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).

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