Bilingual Customer Service Representative

4 days ago


Houston, Texas, United States Ken Quach - State Farm Agency Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Establish and maintain strong relationships with customers through timely and effective communication.
  • Provide accurate and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain a high level of productivity and work ethic, with a strong commitment to achieving success.

What We Offer:

  • A competitive salary and bonus structure.
  • Paid time off, including vacation and personal/sick days.
  • Opportunities for growth and advancement within our agency.

Requirements:

  • Bilingual proficiency in Spanish and English.
  • Excellent interpersonal and communication skills.
  • Ability to work in a team environment and multitask effectively.
  • Strong organizational and problem-solving skills.
  • Property and Casualty license (must be able to obtain).

This is an exciting opportunity to join a dynamic team and contribute to the success of our State Farm Agent office. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.



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