Customer Service Representative

4 days ago


Houston, Texas, United States TPI Staffing, Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to fill the role of Bilingual Customer Service Representative. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle both inbound and outbound calls.

Responsibilities
  • Act as the primary point of contact for customer inquiries, concerns, and complaints via various channels.
  • Answer inbound calls and respond to customer inquiries related to their accounts, technical support, follow-up calls, and retention calls.
  • Responsible for collections and making outbound calls to customers to record feedback.
  • Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
  • Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
  • Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
  • Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
  • Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
  • Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.
Qualifications
  • Bilingual - English/Spanish is required.
  • Previous experience in call center or a related field is preferred.
  • Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.
  • Strong active listening and problem-solving abilities.
  • High school diploma or equivalent; some college education is a plus.


  • Houston, Texas, United States Pilot Freight Service Full time

    **Job Summary:**Pilot Freight Services is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Houston, TX Station, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our logistics operations.**Key Responsibilities:**• Provide...


  • Houston, Texas, United States Service Supply Full time

    Job SummaryThis role is responsible for managing a group of customer Vendor Managed Inventory (VMI) programs and communicating daily with internal and external parties regarding shortages and obstacles. The ideal candidate will facilitate daily Inventory Manager Inquiries and customer inquiries via phone, email, or other correspondence, while growing...


  • Houston, Texas, United States Patient Accounting Service Center, LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our Patient Accounting Service Center, LLC team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers, resolving medical...


  • Houston, Texas, United States First Service Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at First Service Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members via telephone, email, and other communication channels.Key ResponsibilitiesProvide accurate and...


  • Houston, Texas, United States Patient Accounting Service Center, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our Patient Accounting Service Center team. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare providers, resolving medical collections and billing inquiries in a timely and...


  • Houston, Texas, United States Patient Accounting Service Center, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our Patient Accounting Service Center team. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare providers, resolving medical collections and billing inquiries in a timely and...


  • Houston, Texas, United States HEB Grocery Stores Full time

    Customer Service RepresentativeAt HEB Grocery Stores, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Providing excellent customer service by assisting customers with their shopping needsPackaging groceries and assisting customers in transporting their merchandise from the...


  • Houston, Texas, United States Pratt Industries Full time

    Job Title: Customer Service RepresentativeAt Pratt Industries, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints in a...


  • Houston, Texas, United States CVS Health Full time

    Customer Service RepresentativeAt CVS Health, we're committed to delivering exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.Key Responsibilities:Assist customers with inquiries, complaints, and requests in a timely and professional manner.Provide...


  • Houston, Texas, United States Frontline Call Center Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Frontline Call Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Job...


  • Houston, Texas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and growing company that values our team members and strives to provide exceptional customer service. As a customer service representative at Domino's Pizza LLC, you will be part of a team that is dedicated to making a difference in the lives of our customers.Job DescriptionWe are seeking a highly motivated and...


  • Houston, Texas, United States Tower Loan Full time

    {"title": "Customer Service Representative", "description": "**Customer Service Representative Opportunity**At Tower Loan, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and...


  • Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a...


  • Houston, Texas, United States M and D Supply Full time

    {"title": "Customer Service Representative", "description": "About M&D SupplyM&D Supply is a locally owned company that values its customers and employees. We strive to provide a positive work environment and opportunities for growth and development.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...


  • Houston, Texas, United States Goose Cap Enterprises Full time

    Customer Service RepresentativeAt Goose Cap Enterprises, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of support and satisfaction.Key Responsibilities:Provide timely and effective support to customers via phone, email, or...


  • Houston, Texas, United States SNI Companies Full time

    Customer Service Representative OpportunitySNI Companies is seeking a highly skilled and bilingual Customer Service Representative to join our team. This is an excellent entry-level opportunity for individuals looking to start their career in customer service.Key Responsibilities:Provide exceptional customer service through phone and email inquiries.Assist...


  • Houston, Texas, United States ExecuTeam Staffing Full time

    Job Title: Customer Service Representative IJob Summary:ExecuTeam Staffing is seeking a Customer Service Representative I to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients and customers. This is a temporary position with a salary of $16 an hour.Responsibilities:• Provide...


  • Houston, Texas, United States Capital Cartridge Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Capital Cartridge. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional...


  • Houston, Texas, United States BE STAFFING SOLUTIONS LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at BE Staffing Solutions LLC.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and...


  • Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC.Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service, managing incoming calls, and assisting with food preparation and delivery.Key...