Bilingual Customer Service Representative

3 weeks ago


Houston, Texas, United States AvantGuard Monitoring Centers Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and bilingual customer service representative to join our team at AvantGuard Monitoring Centers. As a customer service representative, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Process video alarm signals quickly and accurately
  • Provide detailed information through our ticketing system
  • Learn and use new software to complete multiple tasks

Requirements:

  • 1+ year of customer service experience preferred
  • Strong attention to detail and ability to type, write, and speak English
  • Bilingual (Spanish) required

What We Offer:

  • Fully paid, hands-on training
  • Starting pay of $13-15 an hour with opportunities for growth
  • Free mental health assistance for you and your family
  • Competitive 401(k) retirement plan with company match
  • Competitive tuition reimbursement and continued learning opportunities

Why Work with Us:

  • We care about our team members and subscribers
  • We value relationships, service, and teamwork
  • We offer a fun and supportive work environment


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