Bilingual Customer Service Representative
1 month ago
We are seeking a highly skilled and bilingual customer service representative to join our team at Equus Workforce Solutions. As a customer service representative, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Answer customer calls, emails, and chats, providing accurate and helpful information to resolve their issues.
- Use active listening skills to understand customer needs and concerns, and respond accordingly.
- Work collaboratively with other team members to resolve customer issues and provide a seamless customer experience.
- Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
Requirements:
- High school diploma or equivalent required.
- Two years of customer service experience required.
- Fluency in Spanish and English required.
- Excellent communication and interpersonal skills required.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously required.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to make a positive impact on the lives of our customers.
At Equus Workforce Solutions, we are committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We are an equal opportunity employer and welcome applications from diverse candidates.
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