Bilingual Customer Service Representative

1 month ago


Houston, Texas, United States Equus Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and bilingual customer service representative to join our team at Equus Workforce Solutions. As a customer service representative, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Answer customer calls, emails, and chats, providing accurate and helpful information to resolve their issues.
  • Use active listening skills to understand customer needs and concerns, and respond accordingly.
  • Work collaboratively with other team members to resolve customer issues and provide a seamless customer experience.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.

Requirements:

  • High school diploma or equivalent required.
  • Two years of customer service experience required.
  • Fluency in Spanish and English required.
  • Excellent communication and interpersonal skills required.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a positive impact on the lives of our customers.

At Equus Workforce Solutions, we are committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We are an equal opportunity employer and welcome applications from diverse candidates.



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