Bilingual Customer Service Representative

3 weeks ago


Houston, Texas, United States Ken Quach - State Farm Agency Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our State Farm Agency, you will play a vital role in providing exceptional service to our customers, helping them navigate their insurance needs, and driving business growth through value-based conversations.

Responsibilities:

  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Utilize a customer-centric approach to educate customers about insurance options, ensuring they have a clear understanding of their coverage and benefits.
  • Work collaboratively with the agent team to achieve sales and customer satisfaction goals.
  • Stay up-to-date on product changes, licensing requirements, and technical developments to provide expert advice to customers.

Requirements:

  • Bilingual (Spanish/English) proficiency
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and problem-solving skills
  • Detail-oriented and proactive in resolving customer issues
  • Ability to learn and adapt to new systems and technologies
  • Property & Casualty license (must be able to obtain)

What We Offer:

  • Competitive salary and bonus structure
  • Paid time off and vacation days
  • Opportunities for growth and advancement within the agency
  • Valuable experience in the insurance industry

This is an exciting opportunity to join a dynamic team and contribute to the success of our State Farm Agency. If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply.



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