Customer Service Lead

3 days ago


Fort Lauderdale, Florida, United States Bosch Group Full time
About the Role
The Customer Service Lead position is a key role within our organization, responsible for ensuring that our customers receive exceptional service. This involves leading a team of customer service specialists, managing call center metrics, and achieving service level goals.

In this role, you will work closely with the management team to develop and implement strategies to improve service quality, efficiency, and customer satisfaction. You will also be responsible for analyzing data and making informed decisions to drive business growth and improvement.

Key Responsibilities
* Lead a team of customer service specialists in delivering exceptional service to clients
* Develop and implement strategies to improve service quality, efficiency, and customer satisfaction
* Analyze data and make informed decisions to drive business growth and improvement
* Ensure compliance with operational procedures

Requirements
* 2-5 years of call center experience
* Strong leadership and communication skills
* Ability to analyze data and make informed decisions
* Proficient in Excel, Word, and Microsoft Outlook Email

Estimated Salary: $65,000 - $85,000 per year

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