Customer Service Liaison

2 days ago


Fort Lauderdale, Florida, United States Aaron's Full time
About the Role

We are BrandsMart, a leading consumer electronics and appliance retailer in the Southeast. As a Customer Service Liaison, you will play a crucial role in ensuring our customers receive exceptional service and support.

Salary: $13.00 per hour

Job Summary:

  • Act as a liaison between various departments and store management to satisfy customer inquiries and problems.
  • Handle customer questions, problems, and complaints in a courteous and efficient manner.
  • Log all customer problems or complaints in a Customer Inquiry Sheet maintained in the customer service office.

Responsibilities:

  • Correctly identify customer difficulties and provide solutions with minimal direct supervision.
  • Solve customer problems by utilizing various solutions.
  • Expedite repair orders or estimate processes to shorten normal repair times.
  • Assist front counter representatives in explaining policies and procedures and solving walk-in customer problems and concerns.

Requirements:

  • Any combination of education and experience equivalent to high school graduation or other relevant combinations of education, training, or experience.
  • No prior experience is required; prior retail and/or customer service experience is preferred.

Benefits:

  • Competitive performance incentives.
  • Excellent advancement opportunities.
  • Diverse benefits package including employee assistance program, employee purchase program, physical and financial well-being programs, 401(k) plan, paid time off, life and disability insurance, medical, dental, and vision insurance, and pay on demand.


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