Customer Service Liaison
2 days ago
We are BrandsMart, a leading consumer electronics and appliance retailer in the Southeast. As a Customer Service Liaison, you will play a crucial role in ensuring our customers receive exceptional service and support.
Salary: $13.00 per hour
Job Summary:
- Act as a liaison between various departments and store management to satisfy customer inquiries and problems.
- Handle customer questions, problems, and complaints in a courteous and efficient manner.
- Log all customer problems or complaints in a Customer Inquiry Sheet maintained in the customer service office.
Responsibilities:
- Correctly identify customer difficulties and provide solutions with minimal direct supervision.
- Solve customer problems by utilizing various solutions.
- Expedite repair orders or estimate processes to shorten normal repair times.
- Assist front counter representatives in explaining policies and procedures and solving walk-in customer problems and concerns.
Requirements:
- Any combination of education and experience equivalent to high school graduation or other relevant combinations of education, training, or experience.
- No prior experience is required; prior retail and/or customer service experience is preferred.
Benefits:
- Competitive performance incentives.
- Excellent advancement opportunities.
- Diverse benefits package including employee assistance program, employee purchase program, physical and financial well-being programs, 401(k) plan, paid time off, life and disability insurance, medical, dental, and vision insurance, and pay on demand.
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