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Desktop Support Specialist

2 months ago

Columbus, Ohio, United States CBTS Full time

Job Summary:

CBTS is seeking a skilled Desktop Support Specialist to join our team in Columbus, OH. As a key member of our IT department, you will be responsible for providing top-notch support to our employees on all aspects of End-User computing digital assets.

Key Responsibilities:

  • Provide expert support on laptops, desktops, printers, mobile devices, and software to ensure seamless user experience.
  • Build strong relationships with customers through effective communication and prompt issue resolution.
  • Document solutions to problems and mentor junior team members to ensure knowledge sharing and growth.
  • Prioritize, communicate, triage, and resolve issues in a timely manner to meet business needs.
  • Provide 2nd-level technical support for incidents that cannot be resolved by the Service Desk, both in-person and remotely.
  • Maintain asset and software inventory to ensure accurate tracking and management.
  • Engage IT resources and teams to resolve incidents beyond individual scope or responsibility.
  • Analyze logs within multiple Microsoft applications to resolve user issues and troubleshoot network-related problems.
  • Administer access to applications and maintain utmost confidentiality on all conversations, documents, and information.

Requirements:

  • 5+ years of MS Windows desktop operating system deployment experience.
  • 5+ years of Ivanti (or other software distribution tools) experience.
  • Windows 10 desktop operating systems deployment and support experience.
  • Experience in using ITSM systems like ServiceNow.
  • Ability to quickly assess problems and identify solutions.
  • Understanding of desktop group policy objects (GPO).
  • Knowledge on how to re/image a workstation.
  • Remote Support experience.
  • Conflict resolution and management.
  • Working knowledge of MS operating systems and applications.
  • Software Distribution and Patch Management tool experience.
  • Ability and desire to provide excellent customer service.

Equal Employment Opportunity:

CBTS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state, and local laws.