Desktop Support Specialist

2 days ago


Columbus, Ohio, United States Hexaware USAAvance Consulting Full time
Desktop Support Engineer Role

The Desktop Support Engineer is responsible for providing top-notch support and maintenance to end-users within our organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance.

Key Responsibilities:

  • Install, upgrade, support, and troubleshoot Windows 10, Windows 11, Microsoft 0365, and other authorized desktop applications.
  • Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
  • Perform general preventative maintenance tasks on computers, laptops, and other authorized peripheral equipment.
  • Perform remedial repairs on computers, laptops, printers, and other authorized peripheral equipment.
  • Customize desktop hardware to meet user specifications and site standards.
  • Perform work in compliance with specified warranty requirements.
  • Return defective equipment/parts to maintenance inventory, document customer repairs, maintain, and restock assigned parts inventory to ensure proper spare parts levels.
  • Safely package equipment for branches and arrange for the transport of the equipment.
  • Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC), or notebooks with authorized access to the network.
  • Develop trends by monitoring and analyzing incoming calls, problems, and support requests.

Requirements:

  • Dealing with hardware and application support queries and issues reported to the Help Desk and escalated to the Desktop Support Technician.

About Us:

Hexaware USAAvance Consulting is a leading provider of IT services and solutions. We are committed to delivering high-quality support and maintenance services to our clients.



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