Desktop Support Specialist

1 week ago

Columbus, Ohio, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled Desktop Support Analyst II to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing advanced level technical support and guidance to our users, configuring and installing software and hardware, and participating in projects.

Key Responsibilities
  • Provide expert level support of all desktop and network hardware and software applications.
  • Configure and install software on IS users' desktop and laptop computers.
  • Install new computer hardware at users' locations.
  • Provide analytical and technical expertise in the planning, design and installation of new and existing desktop systems.
  • Evaluate, select, and utilize new, advanced support tools, applications, and research to provide solutions to complex hardware and software issues.
  • Assist in technology strategic planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
  • Participate in project activities including data collection, design suggestions and communications with project teams and end users.
  • Responsible for documenting solutions to problems, trouble-shooting techniques and developing end-user guidelines.
  • Support mobile workforce.
  • Participate in on-call support rotation as specified by management.
Requirements
  • Bachelor's degree in Computer Science, Information Systems or related field or an equivalent combination of education and work experience.
  • Three (3) or more years of hands on experience with knowledge of installing complex applications, hardware and troubleshooting techniques required or demonstrated proficiency in these areas.
  • Microsoft and Personal Computer Certifications (A+, Network+, MCDST, MSP) or equivalent work experience. MSCE certification preferred.
  • Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience.
  • HP Desktop and Laptop Certification preferred.
  • Experience on multiple platforms including concepts of networking (LAN and WAN) and IS best practices required.
  • PC Imaging experience required.
  • HP / Lexmark printer experience required.
  • Excellent communication and interpersonal skills.
  • Excellent oral and writing skills for client communication and system documentation.
  • Ability to troubleshoot software and hardware malfunctions.
  • Ability to remain calm, helpful and productive in all situations.
  • Ability to resolve multiple customer issues simultaneously.
Working Conditions

The successful candidate will be required to work in a fast-paced environment with multiple priorities and deadlines. The ability to work independently and as part of a team is essential. The successful candidate will also be required to maintain confidentiality and handle sensitive information with discretion.

Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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