Chief Customer Architect, Customer Systems Transformation

6 days ago


Oakland, California, United States Pacific Gas And Electric Company Full time
About the Role

Pacific Gas and Electric Company is seeking a highly skilled and experienced Chief Customer Architect to join our Customer Systems and Solutions team. As a key member of our organization, you will be responsible for leading the development and implementation of our customer technology strategy, driving innovation and transformation across our customer-facing systems.

Key Responsibilities
  • Develop and maintain a comprehensive customer technology roadmap, aligned with our company's strategic objectives.
  • Lead the architecture and design of customer-facing systems, ensuring they are scalable, secure, and meet the evolving needs of our customers.
  • Collaborate with cross-functional teams to identify and prioritize technology investments, driving business value and customer satisfaction.
  • Establish and maintain strong relationships with key stakeholders, including business leaders, IT teams, and external partners.
  • Drive innovation and transformation through the adoption of new technologies, processes, and methodologies.
Requirements
  • Minimum 12 years of experience in IT architecture and operations, with a strong background in customer-facing systems.
  • Proven track record of leading technology transformations and driving business value through innovation.
  • Excellent leadership and communication skills, with the ability to influence and collaborate with cross-functional teams.
  • Strong business acumen, with a deep understanding of customer needs and market trends.
  • Experience with cloud-based technologies, including Amazon Web Services (AWS), and a strong understanding of data analytics and AI.
What We Offer

Pacific Gas and Electric Company offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader with a passion for customer-centric innovation, we encourage you to apply for this exciting opportunity.



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