Technical Specialist

17 hours ago

New York, New York, United States HCL Technologies Full time
Job Title: Technical Specialist

HCLTech's Microsoft Business Applications Practice (MBAP) is seeking a skilled Technical Specialist to join their growing team.

Job Summary

The Technical Specialist will act as the liaison between customer and internal teams on Microsoft Dynamics 365 projects, including implementations, customizations, migrations, and more.

Key Responsibilities
  • Lead and manage mid-sized to enterprise projects independently
  • Participate in design and architecture sessions with clients
  • Gather and document business processes
  • Advise customers on best practices for CRM processes, user interface, and architecture
  • Assist technical consultants with architecting CRM or xRM system, related customizations, and reports
  • Develop project budget and ensure work is completed on-track and within budget
  • Write specifications for customizations, data migration, and system integrations
  • Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
  • Configure and customize the CRM system based on design specifications
  • Coordinate with overseas team on custom development, complex customizations and portals
  • Develop test plans and scripts
  • Conduct system and end-to-end testing of the application
  • Training super users
  • Schedule work to be done and follows up to ensure completion within the project schedule
  • Guide the project along through daily communications with the customer
  • Conduct at least a weekly status meetings and sends weekly status updates
  • Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Qualifications and Skillsets
  • Master's Degree in business, or computer science related field or Bachelor's Degree in business, or computer science related field and 6-8 years experience
  • Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
  • Excellent verbal and written communication
  • Professional demeanor
  • Feels comfortable talking with clients at all levels of within an organization

HCLTech is a leading technology company that provides innovative solutions to its clients. The company is seeking a skilled Technical Specialist to join their team and contribute to the success of their Microsoft Business Applications Practice.

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