Restaurant Operations Manager

2 weeks ago

Brighton, United States Dunkin' Full time

As a franchisee of Dunkin', we prioritize our employees just as much as we prioritize our customers. We appreciate dedicated and enthusiastic team members and strive to support their success.

Dunkin' Donuts Restaurant Operations Manager

The Restaurant Operations Manager is accountable for ensuring that the overall functioning of the establishment meets Dunkin' Brands and Company standards. Additionally, they are expected to enhance profitable sales by cultivating a team that provides an exceptional guest experience through operational excellence. The ultimate measure of their success is the caliber of leaders they develop through our internal training system.

If you thrive in a dynamic, fast-paced environment that challenges you and allows you to utilize your skills and personality in diverse ways, becoming a Restaurant Operations Manager for a Dunkin' franchisee is an excellent career opportunity. Our team is dedicated to brightening our guests' days by serving them high-quality products with a smile and perhaps a light-hearted joke. Everyone on our team, from the franchise owner to the manager to the crew members, collaborates and takes pride in delivering quality service. If you are ready to engage and work alongside a winning team, we invite you to consider joining our vibrant, award-winning franchise.

What We Offer:
  • Competitive Compensation
  • 401K Plan with Company Matching
  • Paid Time Off
  • Employee Discounts
  • Quarterly Performance Bonuses
  • Medical and Dental Insurance with Company Contribution
Key Responsibilities:
  • Ensure adherence to all relevant laws, Brand standards, and Company values
  • Maintain a strong focus on achieving 100% Guest Satisfaction
  • Develop innovative strategies to boost sales and enhance guest loyalty
  • Establish objectives to improve profitability
  • Recruit, train, and nurture a team capable of delivering outstanding customer experiences
  • Utilize effective communication and coaching techniques
  • Exhibit high motivation and enthusiasm, with a proven ability to think and work independently
  • Experience in the food service sector is essential. Food Safety and Serve Safe Certification are advantageous
  • This role requires the ability to lift 30 to 50 pounds and involves motions such as pushing, pulling, stretching, and continuous use of fingers and wrists
Qualifications:
  • Positive Attitude
  • Professional Demeanor
  • Effective Communication Skills
  • Team Building Ability
  • Performance-Driven
  • Stress Management Skills
  • Empathetic Leadership
  • Clear and Effective Oral and Written Communication
  • Ability to balance being an exceptional leader and an efficient manager
Company Overview:
Dunkin' was founded in 1950 by Bill Rosenberg in Quincy, Massachusetts, and has since become the world's leading baked goods and coffee chain, serving over 3 million customers daily. Dunkin' offers a wide variety of donuts, coffee beverages, bagels, breakfast sandwiches, and other baked goods.

As a locally owned and operated Dunkin' franchise, we provide a high-energy environment where you can engage with loyal customers every day. Join our team today

Please note that you are applying for a position with a Dunkin' franchisee, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your sole employer. Franchisees are independent business owners who establish their own wage and benefit programs, which may vary among franchisees.

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