Customer Experience Specialist

5 days ago


Sens, Bourgogne-Franche-Comté, United States AlphaGraphics Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.

About the Role
  • Establish and maintain positive relationships with customers through excellent communication and problem-solving skills.
  • Convey product knowledge and capabilities to customers, while identifying opportunities to upsell and cross-sell services.
  • Work collaboratively with internal teams to resolve customer complaints and concerns in a timely and professional manner.
Key Responsibilities
  1. Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a prompt and courteous manner.
  2. Communicate effectively with customers via phone, email, or in-person, conveying product information and company policies.
  3. Determine charges for services requested, collect payments, or arrange for billing in accordance with company procedures.
  4. Collaborate with colleagues to identify opportunities for process improvements and implement changes that enhance customer satisfaction.
Requirements
  • Strong written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Excellent problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Able to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
Benefits

We offer a competitive salary range of $17.00 - $35.00 per hour, depending on experience and qualifications. In addition to a generous compensation package, we also offer opportunities for career growth and development, as well as a fun and dynamic work environment.

We pride ourselves on being a small, passionate, and fast-paced team that values contributions from each team member. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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