Experience Enhancement Specialist

2 days ago


Sens, Bourgogne-Franche-Comté, United States Nellis Auction Full time

Enhance Customer Experiences with Nellis Auction

Nellis Auction is a dynamic and innovative company seeking an experienced Experience Enhancement Specialist to join our team. As a key member of our Customer Experience Team, you will play a vital role in shaping the future of e-commerce by delivering exceptional customer satisfaction and driving business growth.

About Our Culture

We value creativity, innovation, and hard work, and we empower our team members to shape the future of e-commerce. Our mission is to perfect the auction experience through trust-building and creative solutions.

Job Responsibilities

  • Manage lot safety and direct traffic.
  • Check-in customers and provide initial assistance.
  • Facilitate order load-outs.
  • Process and manage customer returns.
  • Maintain a positive and professional demeanor.
  • Adhere to company safety and operational policies.
  • Collaborate with team members to ensure seamless service.
  • Address customer inquiries and resolve issues promptly.
  • Ensure accuracy in all customer interactions and transactions.

Requirements

  • Strong multitasking abilities and flexibility in switching roles.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Positive attitude and professional demeanor.
  • Attention to detail and accuracy in all tasks.
  • Ability to work collaboratively within a team.
  • Previous experience in customer service or related fields is a plus.
  • Must be able to stand, walk, and lift items throughout the shift.

Compensation

  • Competitive salary: $17.00-$18.50/hour.
  • Paid Time Off, Sick Pay, Holiday Pay.
  • Paid parental leave.
  • Medical, dental, and vision benefits.
  • 401(k) with 4% match after one year of employment.


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