Hotel Front Desk Agent

2 days ago

New Orleans, Louisiana, United States Caesars Entertainment Full time
About the Role

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Caesars New Orleans Casino & Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy and attention to detail.

Key Responsibilities
  • Register guests upon arrival and departure, ensuring proper credit is received and special requests are noted and fulfilled.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests to ensure a positive experience.
  • Maintain positive guest relations at all times and resolve guest complaints in a professional and courteous manner.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Obtain assigned bank and ensure accuracy of contracted monies and keep bank secure at all times.
  • Answer department telephone within specified number of rings and advise guests of any messages, mail, faxes, etc. received for them.
  • Communicate services and amenities of the hotel to guests and communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • File registration cards and vouchers in bucket by room number and document all guest requests, complaints, or problems.
  • Interact with resort staff in a professional manner, assisting other departments with necessary information and communicate all pertinent information to the Front Office Leaders.
Requirements
  • Must be at least 21 years of age.
  • High school diploma or equivalent vocational training certificate required; some college or college degree preferred.
  • Strong interpersonal skills and outgoing personality.
  • 2+ years experience in a service industry, preferably in the hospitality industry.
  • Must have excellent customer service skills and strong problem-solving skills.
  • Ability to utilize computer software and hardware required.
  • Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
  • Knowledge of additional language(s) preferred.
  • Must be guest-service oriented and have excellent hospitality skills.
  • Must be able to type at least 25 wpm.
  • Must be able to pass a simple mathematics test.
  • Must be able to get along well with co-workers and work as a team.
  • Must be flexible to work weekend and holidays.
  • Must present a well-groomed appearance.
Physical, Mental, and Environmental Demands
  • Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
  • Able to respond calmly in busy situations.
  • Able to tolerate area with high noise levels.
  • Must be able to lift up to 60 pounds.
  • Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
  • Respond to visual and aural cues. Able to read, write, and communicate directions in English clearly.
  • Accurately count and balance bank at the beginning and end of shift. Process all cash and credit card transactions.
  • Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine, and copier machine.
About Us

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, continually striving to attract the best talent to provide exceptional experiences for our guests. We are proud to be an Equal Opportunity Employer and do not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity, or expression, veteran status, marital status, or any other characteristic protected by law.

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