Customer Service Representative

10 hours ago


Cartersville, Georgia, United States Labor Finders Full time
Customer Service Representative

Labor Finders is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and relationship-building.

Key Responsibilities:
  • Manage high volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
  • Generate sales leads and identify opportunities to upsell and cross-sell products and services.
  • Build and maintain strong relationships with customers through active listening, empathy, and effective communication.
  • Provide accurate and complete information to customers, using proper tools and training to ensure seamless service delivery.
  • Meet or exceed sales targets and call handling quotas, while maintaining a high level of customer satisfaction.
  • Handle customer complaints and concerns in a professional and courteous manner, providing solutions and alternatives within established timeframes.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents as required.
  • Follow established communication procedures, guidelines, and policies to ensure consistent and high-quality service delivery.
Requirements:
  • Proven experience in customer support or client service, with a track record of exceeding sales targets and call handling quotas.
  • Strong phone handling skills, active listening, and effective communication skills.
  • Familiarity with CRM systems and practices, with the ability to adapt and respond to different customer needs.
  • Excellent communication and presentation skills, with the ability to multi-task, prioritize, and manage time effectively.


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