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Customer Service Representative

2 months ago

Cartersville, Georgia, United States Old Dominion Freight Full time

Customer Service Representative

Old Dominion Freight Line is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will provide exceptional customer service and support to our customers and internal stakeholders.

Responsibilities:

  • Provide timely and courteous responses to customer inquiries via phone and email
  • Process customer requests and resolve issues in a professional and efficient manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Maintain accurate records and reports to track customer interactions and service performance
  • Participate in ongoing training and development to stay up-to-date on company processes and procedures

Requirements:

  • High school diploma or equivalent required
  • 1 year of customer service experience, preferably in the transportation industry
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and AS400

Benefits:

  • Health, dental, and vision benefits
  • Short-term and long-term disability
  • Flex spending accounts
  • 401(k) retirement plan
  • Wellness program
  • Credit union access
  • Vacation and holiday time

Old Dominion Freight Line is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.