Customer Service Representative

5 days ago


Cartersville, Georgia, United States ServeCo Inc Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ServeCo Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients and their customers.

Key Responsibilities
  • Answer inbound customer service calls related to furniture warranty service
  • Enter customer and product data into our online portal
  • Troubleshoot and diagnose furniture repair issues
  • Process consumer claims within our software
  • Ensure all necessary paperwork has been received by the consumer and is processed properly
  • Provide clients with updates or information regarding their latest information
Requirements
  • EXTREMELY detailed oriented and customer service focused
  • Excellent written and verbal communication skills
  • Proficient in MS Office Suite: Word, Outlook, Excel
  • Typing: No less than 35-40 WPM
  • High School diploma or equivalent
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We follow updated CDC guidelines to ensure a safe work environment. Remote work is considered on a case-by-case basis after completion of training.

Benefits
  • Fun, collaborative, and fast-paced work environment
  • Competitive hourly rate of $15.00 based on prior experience with opportunity for overtime
  • Insurance benefits after probationary period
  • 401K and PTO available after probationary period


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