Audiovisual Project Management Specialist

1 week ago

Plano, Texas, United States Black Box Full time

Overview:

The Black Box Project Management Office (PMO) is dedicated to delivering excellence in program and project management, resource allocation, quality assurance, continuous enhancement, professional growth, and knowledge dissemination.

Our goal is to achieve operational efficiency and effectiveness in program management through comprehensive design and execution within the Audiovisual sector. Engage in daily project management tasks adhering to Black Box PMO standards, methodologies, and systems. Employ structured and disciplined approaches to ensure that project management efforts align with corporate objectives and deliver exceptional client service. Strive to meet financial targets, including annual budgets, gross profit, and relevant financial metrics within your scope of responsibility. Ensure that project management activities fulfill corporate customer satisfaction goals and comply with internal and external service level agreements (SLAs). Collaborate effectively across all organizational levels and departments to ensure a smooth transition of work activities for operational execution.

Key Responsibilities:

· Implement Black Box PMO standards, processes, and methodologies consistently for project planning and execution, including:

  • Fundamentals of project planning: initiation, planning, estimation, resource allocation, scheduling, and budgeting.
  • Fundamentals of project control: monitoring, anticipating potential issues, identifying project conflicts, taking corrective measures, resolving challenges, managing scope, schedule, cost, profit, and budget, project reporting, quality review, and assurance.
  • Fundamentals of relationship management: client relationship management, project team leadership, and overall change management.

· Support proposal development and assist in contract negotiations with sales and legal teams.

· Draft documents and collaborate with the legal team on contracts related to Master Schedule of Services Agreements, Statements of Work, Software Licensing agreements, and post-installation support and maintenance.

· Develop a Project Roadmap in agreement with all involved organizations and negotiate terms with the client, including work and organizational breakdown structures, requirements management, cost and material estimates, milestone payment schedules, and risk and communication management plans.

· Set milestones and monitor adherence to master plans and schedules, identify program challenges, and implement solutions, such as resource allocation or adjustments to contractual specifications.

· Supervise the work of team members assigned to the program from technical, professional, or administrative domains.

· Oversee the delivery and execution of AV projects by balancing best-in-class and pragmatic project methodologies to achieve key performance indicators (KPIs) and meet or exceed business results, client satisfaction, and SLAs.

· Serve as the primary point of contact for AV project activities, leading project review sessions with clients to discuss costs, schedules, and technical performance. Conduct regular customer reviews addressing costs, schedules, risks, and client considerations.

· Foster new business opportunities or expand the product line with clients as applicable. Manage customer enhancement programs, including all bid and schedule estimates and management approval processes.

· Communicate program status to leadership, steering committees, and other stakeholders as necessary.

· Address project issues and risks promptly, escalating when required.

· Cultivate collaborative working relationships within Black Box operations and across all organizational levels to execute project management activities and company priorities.

· Promote the continuous advancement of AV project management practices within the PMO and the organization to achieve client and organizational objectives.

· Meet performance targets established by leadership for relevant Key Performance Indicators.

· Perform additional duties as assigned by management.

Qualifications:

· Bachelor's Degree in Computer Science, Information Systems, Business, or a related field, or equivalent relevant AV experience.

· PMP, Six Sigma, Agile, SCRUM, or related certifications are preferred.

· A minimum of 5 years of AV Project Management experience within the technology services sector.

· Strong service philosophy and understanding of the challenges in delivering superior customer experiences at a national level while managing costs.

· Exceptional collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation, and decision-making.

· Ability to work effectively across various internal functional groups to optimize product offerings, create a seamless internal and external customer experience, and resolve issues.

· Proven capability to continuously expand and leverage knowledge of market and industry trends, translating this into recommendations for process and efficiency improvements.

· End-to-end process thinker with demonstrated experience in leading organizational change and understanding its impact on employees, employing strategies to mitigate risks to the organization.

· Strong experience in handling employee issues and making sound judgment decisions in this area.

· Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, workforce management, and cloud-based technology systems.

· Willingness to travel up to 20%.

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