Audiovisual Support Administrator

2 months ago


Plano, Texas, United States Children's Health Full time

Job Summary:

We are seeking a highly skilled Audiovisual Support Administrator to join our team at Children's Health. As a key member of our technical support team, you will be responsible for providing top-notch support for our Audio-Visual (AV) systems and infrastructure across all our facilities.

Key Responsibilities:

  • Provide Tier 3 support for AV systems and infrastructure, acting as an escalation path for team members who need assistance with more technical AV issues.
  • Monitor and maintain the supporting AV infrastructure to ensure stability, usability, and day-to-day functionality of all AV equipment and technology.
  • Provide AV support for Children's Health events, including setup and operation of systems and equipment for special events.
  • Setup and operation of AV systems for events like live streams, town hall meetings, and other events.
  • Video recording and editing, including remote event production using Zoom or similar platforms.
  • Maintenance of servers and their associated applications that support the AV infrastructure.
  • Maintenance and troubleshooting of internal RF and IPTV distribution systems and the TV headends provided by DirecTV and Spectrum.
  • Provide end-user training on all aspects of AV systems, effectively explaining system operation and related concepts to non-technical users.
  • Respond to and resolve requests for service within established service level agreements, and regularly update customers on the status of their request or issue.
  • Provide technical support to other IS team members and customers across various Children's campuses, including Dallas, Plano, and other locations.
  • Accurately document service requests, including root cause, problem analysis, and steps to final resolution.
  • Follow all department policies and procedures, including escalation process and response times.
  • Complete ongoing annual training as assigned by management and the training department.
  • Be flexible for potential schedule changes in a 24-hour, 7-day-a-week environment, including nights and weekends, and unplanned and unscheduled overtime.
  • Drive company and/or personal vehicle between various Children's locations to service and/or install equipment.

Requirements:

  • At least 6 years of experience as an Audio Visual Support technician or related field.
  • At least 2 years of experience with AV systems installation and service in the healthcare environment.
  • High school diploma or equivalent required; additional training beyond high school.
  • Two-year Associate's degree or equivalent experience.
  • QSYS Control 101 within one year from date of hire.
  • Valid unrestricted driver's license and proof of insurance.
  • CompTIA A+ certification.

About Us:

We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Benefits:

  • Employee portion of medical plan premiums are covered after 3 years.
  • 4%-10% employee savings plan match based on tenure.
  • Paid parental leave (up to 12 weeks).
  • Caregiver leave.
  • Adoption and surrogacy reimbursement.


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