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Audiovisual Project Management Specialist

2 months ago

Plano, Texas, United States Black Box Full time

Overview:

The Project Management Office (PMO) at Black Box is dedicated to delivering excellence in program and project management, resource allocation, quality assurance, continuous enhancement, professional growth, and knowledge sharing.

Key Responsibilities:

As a pivotal member of the PMO, you will:

  • Ensure operational efficiency in program management through comprehensive design and execution within the Audiovisual sector.
  • Conduct daily project management tasks adhering to established PMO standards, methodologies, and systems.
  • Implement structured practices to align project management activities with organizational goals, ensuring high-quality service delivery to clients.
  • Meet financial objectives, including budget adherence and gross profit targets, within your area of responsibility.
  • Collaborate across various departments to facilitate smooth transitions in operational functions.

Core Duties:

  • Apply PMO standards consistently for project planning and execution, covering:
    • Fundamentals of project planning: initiation, estimation, resource allocation, scheduling, and budgeting.
    • Project control essentials: monitoring progress, anticipating challenges, resolving conflicts, and managing scope, schedule, and costs.
    • Client and team relationship management, including change management.
  • Support proposal development and engage in contract negotiations with sales and legal teams.
  • Draft and coordinate legal documents related to service agreements and project scopes.
  • Develop comprehensive project roadmaps in collaboration with all stakeholders, ensuring alignment on deliverables and timelines.
  • Establish milestones, monitor adherence to schedules, and proactively identify and resolve program challenges.
  • Oversee the performance of team members assigned to projects from various functional areas.
  • Manage the execution of AV projects, balancing best practices with pragmatic methodologies to achieve KPIs and client satisfaction.
  • Serve as the primary contact for clients regarding project activities, leading discussions on costs, schedules, and technical performance.
  • Identify opportunities for business development and enhance client relationships.
  • Communicate program status to leadership and stakeholders effectively.
  • Address project issues and risks promptly, escalating as necessary.
  • Foster collaborative relationships within the organization to support project management initiatives.
  • Encourage continuous improvement in AV project management practices to meet client and organizational goals.
  • Achieve performance targets set by leadership for relevant Key Performance Indicators.
  • Perform additional duties as assigned by management.

Qualifications:

  • Bachelor's Degree in a relevant field such as Computer Science, Information Systems, or Business, or equivalent AV experience.
  • Preferred certifications: PMP, Six Sigma, Agile, SCRUM.
  • A minimum of 5 years of experience in AV Project Management within the technology services sector.
  • Strong service orientation and understanding of challenges in delivering exceptional customer experiences.
  • Excellent collaboration and communication skills, including team building and conflict resolution.
  • Proficient in MS Office Suite, project management tools, and cloud-based technologies.
  • Willingness to travel as required.