IT Operations Manager
4 days ago
The Illumination Foundation is seeking an experienced IT Operations Manager to oversee the streamlined operation of our technical infrastructure. This key role will plan, coordinate, direct, and design all operational activities of the Service Desk and Technical Services team.
Key Responsibilities- Strategic Planning
- Formulate and implement long-term strategic plans for acquiring and enabling efficient and cost-effective information and communication technologies.
- Operational Planning
- Manage IT department operational planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
- Project Management
- Define and communicate project milestones, service level agreements, and resource allocation to stakeholders, including the Illumination Foundation executive team, department leads, support staff, and end users.
- Infrastructure Management
- Benchmark, analyze reports on, and make recommendations for improving the IT infrastructure and IT systems.
- Financial Management
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
- Hardware Management
- Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware based on department needs.
- Research and Development
- Direct and perform research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
- Technical Support
- Oversee provision of end-user technical assistance, including service desk and technical support services.
- Availability
- Generally available after-hours to address urgent escalations and support special projects as needed.
- Education
- Bachelor's degree in the field of computer science or at least 5 years of information technology experience in an IT infrastructure support role.
- Experience
- Experience with infrastructure assessment, design, implementation, and support.
- Knowledge
- Knowledge of applicable laws and regulations (e.g. HIPAA, HITECH) as they relate to Healthcare Information Technology.
- Certifications
- Current A+ or Network+ Certification preferred.
- Experience
- Experience in a healthcare setting preferred.
- Medical Insurance
- Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan.
- Dental and Vision Insurance
- Dental and Vision Insurance.
- Life, AD&D and LTD Insurance
- Life, AD&D and LTD Insurance funded 100% by Illumination Foundation.
- Employee Assistance Program
- Employee Assistance Program.
- Professional Development Reimbursement
- Professional Development Reimbursement.
- 401K with Company Matching
- 401K with Company Matching.
- PTO
- 15 days' vacation PTO/year.
- 6 days sick PTO/year.
- 10 days holiday PTO/year.
- Public Service Loan Forgiveness Program
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.
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